{"id":25936,"date":"2025-03-31T14:25:53","date_gmt":"2025-03-31T14:25:53","guid":{"rendered":"https:\/\/viennaenergy.ro\/?page_id=25936"},"modified":"2026-04-24T06:12:08","modified_gmt":"2026-04-24T06:12:08","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/viennaenergy.ro\/en\/customer-service\/","title":{"rendered":"Customer services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"25936\" class=\"elementor elementor-25936 elementor-25272\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-689c992 elementor-section-height-min-height hero-section elementor-section-boxed elementor-section-height-default elementor-section-items-middle sc_fly_static\" data-id=\"689c992\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e0f03e9 sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"e0f03e9\" data-element_type=\"column\" data-e-type=\"column\" id=\"cine-suntem\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a9ae07e sc_fly_static elementor-widget elementor-widget-trx_sc_title\" data-id=\"a9ae07e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"trx_sc_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div\t\tclass=\"sc_title sc_title_default\" ><span class=\"sc_item_subtitle sc_title_subtitle sc_item_subtitle_above sc_item_title_style_default sc_item_subtitle_with_custom_color trx_addons_inline_1618533607\">services<\/span><h1 class=\"sc_item_title sc_title_title sc_item_title_style_default sc_item_title_tag trx_addons_inline_645877770\"\n\t\t\t><span class=\"sc_item_title_text\">Customer services<\/span><\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1af679c elementor-tabs-view-vertical tabs-informatii sc_tabs_icon_position_left sc_fly_static elementor-widget elementor-widget-tabs\" data-id=\"1af679c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2821\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2821\" aria-expanded=\"false\">Offers<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2822\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2822\" aria-expanded=\"false\">Scheduled interruptions and breakdowns<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2823\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2823\" aria-expanded=\"false\">Complaints and suggestions<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2824\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2824\" aria-expanded=\"false\">Legislative framework<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2821\" aria-expanded=\"false\">Offers<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2821\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2821\" tabindex=\"0\" hidden=\"false\"><p><span style=\"color: #000a60; font-weight: bold; font-size: 18px; margin-bottom: -12px; display: block;\">Offers<\/span><\/p><p><a style=\"color: #000a60; text-decoration: underline;\" href=\"http:\/\/viennaenergy.ro\/wp-content\/uploads\/2025\/06\/Oferta-casnic_01.07.2025.pdf\" target=\"_blank\" rel=\"noopener\">Household offer 01.07.2025<\/a><br \/><a style=\"color: #000a60; text-decoration: underline;\" href=\"http:\/\/viennaenergy.ro\/wp-content\/uploads\/2025\/06\/Oferta-noncasnic_01.07.2025.pdf\" target=\"_blank\" rel=\"noopener\">Non-household offer 01.07.2025<\/a><br \/><a style=\"color: #000a60; text-decoration: underline;\" href=\"\/wp-content\/uploads\/2025\/04\/Cerere_si_Declaratie_pe_proprie_raspundere.pdf\" target=\"_blank\" rel=\"noopener\">Request and Declaration on own responsibility<\/a><br \/><a style=\"color: #000a60; text-decoration: underline;\" href=\"\/wp-content\/uploads\/2025\/04\/Exemplu-factura-furnizare-energie-electrica.png\" target=\"_blank\" rel=\"noopener\">Example of electricity supply invoice<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2822\" aria-expanded=\"false\">Scheduled interruptions and breakdowns<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2822\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2822\" tabindex=\"0\" hidden=\"hidden\"><p>For scheduled interruptions in the electricity supply, we invite you to visit the website of the Distribution Operator that manages the distribution network in the area where your consumption point is located, as follows:<\/p><p>Banat<br \/><a style=\"color: #000a60; text-decoration: underline;\" href=\"https:\/\/www.reteleelectrice.ro\/intreruperi\/programate\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.reteleelectrice.ro\/intreruperi\/programate\/<\/a><\/p><p>Dobrogea<br \/><a style=\"color: #000a60; text-decoration: underline;\" href=\"https:\/\/www.reteleelectrice.ro\/intreruperi\/programate\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.reteleelectrice.ro\/intreruperi\/programate\/<\/a><\/p><p>Muntenia South<br \/><a style=\"color: #000a60; text-decoration: underline;\" href=\"https:\/\/www.reteleelectrice.ro\/intreruperi\/programate\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.reteleelectrice.ro\/intreruperi\/programate\/<\/a><\/p><p>Muntenia North<br \/><a style=\"color: #000a60; text-decoration: underline;\" href=\"https:\/\/www.distributie-energie.ro\/intreruperi-deer\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.distributie-energie.ro\/intreruperi-deer\/<\/a><\/p><p>Transylvania South<br \/><a style=\"color: #000a60; text-decoration: underline;\" href=\"https:\/\/www.distributie-energie.ro\/intreruperi-deer\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.distributie-energie.ro\/intreruperi-deer\/<\/a><\/p><p>Transylvania North<br \/><a style=\"color: #000a60; text-decoration: underline;\" href=\"https:\/\/www.distributie-energie.ro\/intreruperi-deer\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.distributie-energie.ro\/intreruperi-deer\/<\/a><\/p><p>Oltenia<br \/><a style=\"color: #000a60; text-decoration: underline;\" href=\"https:\/\/www.distributieoltenia.ro\/ro\/suport\/lucrari-pentru-prevenire-si-corectare-avarii.html\" target=\"_blank\" rel=\"noopener\">https:\/\/www.distributieoltenia.ro\/ro\/suport\/lucrari-pentru-prevenire-si-corectare-avarii.html<\/a><\/p><p>Moldova<br \/><a style=\"color: #000a60; text-decoration: underline;\" href=\"https:\/\/delgaz.ro\/energie-electrica\/intreruperi-programate-energie-electrica\" target=\"_blank\" rel=\"noopener\">https:\/\/delgaz.ro\/energie-electrica\/intreruperi-programate-energie-electrica<\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2823\" aria-expanded=\"false\">Complaints and suggestions<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2823\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2823\" tabindex=\"0\" hidden=\"hidden\"><p><span style=\"color: #000a60; font-weight: bold; font-size: 18px; margin-bottom: -12px; display: block;\">Complaints and suggestions<\/span><\/p><div class=\"formular-reclamatii\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f25905-p25936-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"25905\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/customer-service\/#wpcf7-f25905-p25936-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"25905\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f25905-p25936-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"25936\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"hp-form form-style-7 \">\n\t<div class=\"columns_wrap\">\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"your-name\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Address*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone number*\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"column-1_1\">\n\t\t\t<p><span class=\"style-line\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Subject*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"wrapper-checkboxes\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-conditions\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"your-conditions[]\" value=\"I agree with the terms and conditions*\" \/><span class=\"wpcf7-list-item-label\">I agree with the terms and conditions*<\/span><\/span><\/span><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-privacy\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"your-privacy[]\" value=\"I agree with the Cookie Policy and GDPR*\" \/><span class=\"wpcf7-list-item-label\">I agree with the Cookie Policy and GDPR*<\/span><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"SEND REQUEST\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2824\" aria-expanded=\"false\">Legislative framework<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2824\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2824\" tabindex=\"0\" hidden=\"hidden\"><p><span style=\"color: #000a60; font-weight: bold; font-size: 18px; margin-bottom: -12px; display: block;\">Primary legislation<\/span><\/p><p>Law no. 122\/2015 for the approval of measures in the field of promoting the production of energy from renewable energy sources and regarding the amendment and completion of certain normative acts<\/p><p>GD no. 934\/29.10.2014 regarding the repeal of Government Decision no. 1.007\/2004 for the approval of the Regulation on the supply of electricity to consumers published in the Official Gazette no. 794\/31.10.2014<\/p><p>Law no. 127\/2014 for the amendment and completion of the Electricity and Natural Gas Law no. 123\/2012 and the Petroleum Law no. 238\/2004 published in the Official Gazette no. 720\/01.10.2014<\/p><p>Law no. 121\/2014 regarding energy efficiency published in the Official Gazette no. 574\/01.08.2014<\/p><p>GD no. 495\/2014 regarding the establishment of a state aid scheme for the exemption of certain categories of final consumers from the application of Law no. 220\/2008 for the establishment of the system for promoting the production of energy from renewable energy sources, published in the Official Gazette no. 500\/04.07.2014<\/p><p>Law no. 23\/2014 for the approval of GEO 57\/2013 regarding the amendment and completion of Law no. 220\/2008 for the establishment of the system for promoting the production of energy from renewable energy sources published in the Official Gazette no. 184\/14.03.2014<\/p><p>Law no. 57\/2013 regarding the amendment and completion of Law no. 220\/2008 for the establishment of the system for promoting the production of energy from renewable energy sources, published in the Official Gazette no. 335\/07.06.2013<\/p><p>GEO no. 57\/2013 for the approval of GEO no. 88\/2011 regarding the amendment and completion of Law no. 220\/2008 for the establishment of the system for promoting the production of energy from renewable energy sources<br \/>The Electricity and Natural Gas Law no. 123\/2012 published in the Official Gazette no. 485\/16.07.2012<\/p><p>GEO no. 88\/2011 regarding the amendment and completion of Law no. 220\/2008 for the establishment of the system for promoting the production of energy from renewable energy sources, published in the Official Gazette no. 736\/19.10.2011<\/p><p>Ordinance no. 29\/2010 regarding the amendment and completion of Law no. 220\/2008 for the establishment of the system for promoting the production of energy from renewable energy sources, published in the Official Gazette no. 616\/31.08.2010<\/p><p>Law no. 139\/2010 for the amendment and completion of Law no. 220\/2008 for the establishment of the system for promoting the production of electricity from renewable energy sources, published in the Official Gazette no. 474\/09.07.2010<\/p><p>Directive 2009\/72\/EC concerning common rules for the internal market in electricity and repealing Directive 2003\/54\/EC<\/p><p>Law no. 220\/2008 for the establishment of the system for promoting the production of energy from renewable energy sources, republished in the Official Gazette no. 577\/13.08.2010<\/p><p>GD no. 638\/2007 regarding the full liberalization of the electricity and natural gas market, published in the Official Gazette no. 427\/27.06.2007<\/p><p>G.O. no. 21\/1992 regarding consumer protection with subsequent amendments and completions, republished in 2007<\/p><p><span style=\"color: #000a60; font-weight: bold; font-size: 18px; margin-bottom: -12px; display: block;\">Secondary legislation<\/span><\/p><p>Order of the President of ANRE no. 52\/2017 for the amendment of the Order of the President of ANRE no. 119\/2013 regarding the approval of the contribution for high-efficiency cogeneration and certain provisions regarding its billing method<\/p><p>Order of the President of ANRE no. 50\/2017 regarding the amendment of annex no. 1 to the Order of the President of ANRE no. 176\/2015 for the approval of regulated electricity tariffs applied by last resort suppliers to household customers who have not exercised their eligibility right, as well as the conditions for applying regulated tariffs and competitive market component tariffs<\/p><p>Order of the President of ANRE no. 48\/2017 regarding the approval of the average tariff for the transport service, the components of the transport tariff for the introduction of electricity into the network (TG) and the extraction of electricity from the network (TL), the tariff for the system service and the regulated price for reactive electricity, practiced by the National Electricity Transport Company &#8220;Transelectrica&#8221; S.A.<\/p><p>Order of the President of ANRE no. 12\/2017 for the approval of the Regulation on the takeover by the suppliers of last resort of the consumption points of final customers who do not have electricity supply from any other source and for the amendment of some regulations in the electricity sector<\/p><p>Order of the President of ANRE no. 8\/2017 regarding the approval of the trading limit values of green certificates and the equivalent value of an unpurchased green certificate<\/p><p>Order of the President of ANRE no. 6\/2017 regarding the Performance Standard for the electricity supply activity<\/p><p>Order of the President of ANRE no. 119\/2016 regarding the establishment of the estimated quota for the purchase of green certificates<\/p><p>Order of the President of ANRE no. 113\/2016 regarding the approval of specific tariffs for the distribution service and the price for reactive electricity, for the Electricity Distribution Branch &#8220;Electrica Distribu\u021bie Transilvania Nord&#8221; \u2013 S.A., published in the Official Gazette no. 1016\/19.12.2016<\/p><p>Order of the President of ANRE no. 112\/2016 regarding the approval of specific tariffs for the distribution service and the price for reactive electricity, for the Electricity Distribution Branch &#8220;Electrica Distribu\u021bie Muntenia Nord&#8221; \u2013 S.A., published in the Official Gazette no. 1016\/19.12.2016<\/p><p>Order of the President of ANRE no. 111\/2016 regarding the approval of specific tariffs for the distribution service and the price for reactive electricity, for the Company &#8220;E.ON Distribu\u021bie Rom\u00e2nia&#8221; \u2013 S.A., published in the Official Gazette no. 1016\/19.12.2016<\/p><p>Order of the President of ANRE no. 110\/2016 regarding the approval of specific tariffs for the distribution service and the price for reactive electricity, for the Company CEZ Distribu\u021bie \u2013 S.A., published in the Official Gazette no. 1016\/19.12.2016<\/p><p>Order of the President of ANRE no. 107\/2016 regarding the approval of specific tariffs for the distribution service and the price for reactive electricity, for the Company E-Distribu\u021bie Muntenia \u2013 S.A., published in the Official Gazette no. 1016\/19.12.2016<\/p><p>Order of the President of ANRE no. 106\/2016 for the approval of the regulated tariff practiced by the electricity market operator<\/p><p>Order of the President of ANRE no. 76\/2016 for the amendment and completion of the Methodology regarding the establishment of payment obligations for reactive electricity and the regulated price for reactive electricity, approved by the Order of the President of ANRE no. 33\/2014<\/p><p>Order of the President of ANRE no. 61\/2016 for the approval of the Electricity Labeling Regulation, published in the Official Gazette no. 836\/21.10.2016<\/p><p>Order of the President of ANRE no. 41\/2016 for the approval of the Methodology for establishing the annual mandatory quotas of electricity produced from renewable energy sources benefiting from the promotion system through green certificates and the acquisition quotas of green certificates, published in the Official Gazette no. 734\/22.09.2016<\/p><p>Order of the President of ANRE no. 37\/2016 regarding the amendment of the annex to the Order of the President of ANRE no. 167\/2015 for the approval of the regulated tariff practiced by the electricity market operator<br \/>Opinion no. 27\/2016 regarding the values of the Competitive Market Component (CPC) tariff for Enel Energie Muntenia<\/p><p>Order of the President of ANRE no. 24\/2016 for the amendment of the Order of the President of ANRE no. 119\/2013 regarding the approval of the contribution for high-efficiency cogeneration and some provisions regarding its billing method<\/p><p>Order of the President of ANRE no. 17\/2016 regarding the amendment of the Regulation for the organization and operation of the green certificate market, approved by the Order of the President of ANRE no. 60\/2015<\/p><p>Order of the President of ANRE no. 11\/2016 regarding the approval of the Performance Standard for the electricity distribution service<\/p><p>Order of the President of ANRE no. 10\/2016 for the amendment of the Methodology for establishing monetary compensations between users connected in different stages, through a common installation, to public interest electricity networks, approved by the Order of the President of ANRE no. 180\/2015<\/p><p>Order of the President of ANRE no. 183\/2015 regarding the establishment of the estimated mandatory quota for the purchase of green certificates, for the year 2016<\/p><p>Order of the President of ANRE no. 180\/2015 regarding the approval of the Methodology for establishing monetary compensations between users connected in different stages, through a common installation, to public interest electricity networks, amended by the Order of the President of ANRE no. 10\/2016<\/p><p>Order of the President of ANRE no. 177\/2015 for the approval of the Procedure regarding the granting of compensations to household customers for household appliances damaged as a result of accidental overvoltages caused by the fault of the network operator, published in the Official Gazette no. 971\/29.12.2015<\/p><p>Order of the President of ANRE no. 167\/2015 for the approval of the regulated tariff practiced by the electricity market operator<\/p><p>Order of the President of ANRE no. 166\/2015 regarding the amendment and completion of the Regulation on the organization and operation of the green certificate market, approved by Order of the President of ANRE no. 60\/2015<\/p><p>Order of the President of ANRE no. 121\/2015 for the approval of the Procedure regarding the determination of electricity consumption in case of erroneous registration and in a flat-rate system and for the amendment of art. 80 of the Regulation on supply to final customers, approved by Order of the President of ANRE no. 64\/2014<\/p><p>Order of the President of ANRE no. 118\/2015 regarding the approval of the Performance Standard for the electricity supply activity<br \/>Order of the President of ANRE no. 103\/2015 for the approval of the Electricity Measurement Code<\/p><p>Order of the President of ANRE no. 96\/2015 for the approval of the Regulation regarding the information activity of final customers of electricity and natural gas<\/p><p>Order of the President of ANRE no. 92\/2015 for the approval of the Methodology for establishing the tariffs applied by last resort suppliers to final customers, published in the Official Gazette no. 452\/24.06.2015<\/p><p>Order of the President of ANRE no. 90\/2015 regarding the approval of the standard contracts for the electricity distribution service<\/p><p>Order of the President of ANRE no. 88\/2015 for the approval of the standard contracts for the supply of electricity to household and non-household customers of last resort suppliers, the general conditions for the supply of electricity to final customers of last resort suppliers, the model of the electricity bill and the model of the electricity consumption agreement, used by last resort suppliers<\/p><p>Order of the President of ANRE no. 84\/2015 for the approval of the Procedure regarding the regime of financial guarantees constituted by final customers in favor of the last resort supplier<\/p><p>Order of the President of ANRE no. 75\/2015 for the approval of the Procedure regarding the correction of measurement data in relation to the delimitation point<\/p><p>Order of the President of ANRE no. 17\/2015 for the approval of the Regulation on the takeover by last resort suppliers of the consumption points of final customers who do not have electricity supply from any other source<\/p><p>Order of the President of ANRE no. 16\/2015 for the approval of the Framework Procedure regarding the obligation of electricity and natural gas suppliers to resolve final customer complaints<\/p><p>Order of the President of ANRE no. 11\/2015 for the approval of the standard connection contract to public interest electricity networks<\/p><p>Order of the President of ANRE no. 105\/2014 for the approval of the Procedure regarding the change of electricity supplier by the final customer and for the amendment of the annex to the Order of the President of ANRE no. 35\/2010 regarding the establishment of rules related to the electricity balancing market, published in the Official Gazette no. 781\/27.10.2014<\/p><p>Order of the President of ANRE no. 64\/2014 for the approval of the Regulation on the supply of electricity to final customers, in force from 31.10.2014<\/p><p>Order of the President of ANRE no. 63\/2014, for the amendment and completion of the Regulation regarding the connection of users to public interest electricity networks, approved by Order of the President of ANRE no. 59\/2013, published in the Official Gazette no. 537\/18.07.2014<\/p><p>Order of the President of ANRE no. 35\/2014 for the designation of last resort suppliers, published in the Official Gazette no. 442\/17.06.2014<\/p><p>Order of the President of ANRE no. 33\/2014 for the approval of the Methodology regarding the establishment of payment obligations for reactive electricity and the regulated price for reactive electricity<\/p><p>Order of the President of ANRE no. 9\/2014 for the approval of the procedure regarding the forecast and billing of consumption deviations for consumption points with approved power greater than or equal to 1 MVA and the repeal of paragraphs (13) and (14) of art. 26 of the Methodology for establishing prices and tariffs for final customers who do not exercise the right of eligibility, by Order no. 82\/2013, published in the Official Gazette no. 119\/18.02.2014<\/p><p>Order of the President of ANRE no. 5\/2014 for the approval of the standard content of connection certificates, published in the Official Gazette no. 72\/29.01.2014<\/p><p>Order of the President of ANRE no. 117\/2013 \u2013 regarding the approval of the Methodology for determining and monitoring the contribution for high-efficiency cogeneration, published in the Official Gazette no. 826\/23.12.2013<\/p><p>Order of the President of ANRE no. 116\/2013 for the approval of the Regulation regarding the establishment of the method of collecting the contribution for high-efficiency cogeneration and the payment of the bonus for electricity produced in high-efficiency cogeneration, published in the Official Gazette no. 825\/23.12.2013<\/p><p>Order of the President of ANRE no. 61\/2013 for the approval of the Regulation regarding the organization and operation of the commission for resolving disputes on the wholesale and retail market arising between participants in the electricity and natural gas market, published in the Official Gazette no. 546\/29.08.2013<\/p><p>Order of the President of ANRE no. 59\/2013 for the approval of the Regulation regarding the connection of users to public interest electricity networks, published in the Official Gazette no. 517bis\/19.08.2013<\/p><p>Order of the ANRE President no. 35\/2013 for the approval of procedures regarding the resolution\/mediation of disputes arising from the conclusion of contracts in the energy field, published in the Official Gazette no. 358\/17.06.2013<\/p><p>Order of the ANRE President no. 21\/2013 regarding the approval of the Methodology for establishing the tariff for the electricity distribution service by operators other than concessionary distribution operators<\/p><p>Order of the ANRE President no. 22\/2010 for the amendment of the Methodology for monitoring the retail electricity market, approved by ANRE Order no. 60\/2008, published in the Official Gazette no. 534\/30.07.2010<\/p><p>Order of the ANRE President no. 60\/2008 regarding the approval of the Methodology for monitoring the retail electricity market, published in the Official Gazette no. 551\/22.07.2008<\/p><p>Order of the ANRE President no. 128\/2008 \u2013 Technical Code of Distribution Electrical Networks Revision I, published in the Official Gazette no. 43\/26.01.2008<\/p><p>Order of the ANRE President no. 38\/2005 \u2013 Procedure regarding the conditions and manner of granting the social tariff to household electricity consumers<\/p><p>Order of the ANRE President no. 25\/2004 \u2013 Commercial Code of the Wholesale Electricity Market, published in the Official Gazette no. 989\/27.10.2004<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>services Customer services Offers Scheduled interruptions and breakdowns Complaints and suggestions Legislative framework Offers Offers Household offer 01.07.2025Non-household offer 01.07.2025Request and Declaration on own responsibilityExample of electricity supply invoice Scheduled&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25936","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/viennaenergy.ro\/en\/wp-json\/wp\/v2\/pages\/25936","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/viennaenergy.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/viennaenergy.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/viennaenergy.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/viennaenergy.ro\/en\/wp-json\/wp\/v2\/comments?post=25936"}],"version-history":[{"count":10,"href":"https:\/\/viennaenergy.ro\/en\/wp-json\/wp\/v2\/pages\/25936\/revisions"}],"predecessor-version":[{"id":27231,"href":"https:\/\/viennaenergy.ro\/en\/wp-json\/wp\/v2\/pages\/25936\/revisions\/27231"}],"wp:attachment":[{"href":"https:\/\/viennaenergy.ro\/en\/wp-json\/wp\/v2\/media?parent=25936"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}