Customer services
Offers
Household offer 01.07.2025
Non-household offer 01.07.2025
Request and Declaration on own responsibility
Example of electricity supply invoice
For scheduled interruptions in the electricity supply, we invite you to visit the website of the Distribution Operator that manages the distribution network in the area where your consumption point is located, as follows:
Banat
https://www.reteleelectrice.ro/intreruperi/programate/
Dobrogea
https://www.reteleelectrice.ro/intreruperi/programate/
Muntenia South
https://www.reteleelectrice.ro/intreruperi/programate/
Muntenia North
https://www.distributie-energie.ro/intreruperi-deer/
Transylvania South
https://www.distributie-energie.ro/intreruperi-deer/
Transylvania North
https://www.distributie-energie.ro/intreruperi-deer/
Oltenia
https://www.distributieoltenia.ro/ro/suport/lucrari-pentru-prevenire-si-corectare-avarii.html
Moldova
https://delgaz.ro/energie-electrica/intreruperi-programate-energie-electrica
Complaints and suggestions
Primary legislation
Law no. 122/2015 for the approval of measures in the field of promoting the production of energy from renewable energy sources and regarding the amendment and completion of certain normative acts
GD no. 934/29.10.2014 regarding the repeal of Government Decision no. 1.007/2004 for the approval of the Regulation on the supply of electricity to consumers published in the Official Gazette no. 794/31.10.2014
Law no. 127/2014 for the amendment and completion of the Electricity and Natural Gas Law no. 123/2012 and the Petroleum Law no. 238/2004 published in the Official Gazette no. 720/01.10.2014
Law no. 121/2014 regarding energy efficiency published in the Official Gazette no. 574/01.08.2014
GD no. 495/2014 regarding the establishment of a state aid scheme for the exemption of certain categories of final consumers from the application of Law no. 220/2008 for the establishment of the system for promoting the production of energy from renewable energy sources, published in the Official Gazette no. 500/04.07.2014
Law no. 23/2014 for the approval of GEO 57/2013 regarding the amendment and completion of Law no. 220/2008 for the establishment of the system for promoting the production of energy from renewable energy sources published in the Official Gazette no. 184/14.03.2014
Law no. 57/2013 regarding the amendment and completion of Law no. 220/2008 for the establishment of the system for promoting the production of energy from renewable energy sources, published in the Official Gazette no. 335/07.06.2013
GEO no. 57/2013 for the approval of GEO no. 88/2011 regarding the amendment and completion of Law no. 220/2008 for the establishment of the system for promoting the production of energy from renewable energy sources
The Electricity and Natural Gas Law no. 123/2012 published in the Official Gazette no. 485/16.07.2012
GEO no. 88/2011 regarding the amendment and completion of Law no. 220/2008 for the establishment of the system for promoting the production of energy from renewable energy sources, published in the Official Gazette no. 736/19.10.2011
Ordinance no. 29/2010 regarding the amendment and completion of Law no. 220/2008 for the establishment of the system for promoting the production of energy from renewable energy sources, published in the Official Gazette no. 616/31.08.2010
Law no. 139/2010 for the amendment and completion of Law no. 220/2008 for the establishment of the system for promoting the production of electricity from renewable energy sources, published in the Official Gazette no. 474/09.07.2010
Directive 2009/72/EC concerning common rules for the internal market in electricity and repealing Directive 2003/54/EC
Law no. 220/2008 for the establishment of the system for promoting the production of energy from renewable energy sources, republished in the Official Gazette no. 577/13.08.2010
GD no. 638/2007 regarding the full liberalization of the electricity and natural gas market, published in the Official Gazette no. 427/27.06.2007
G.O. no. 21/1992 regarding consumer protection with subsequent amendments and completions, republished in 2007
Secondary legislation
Order of the President of ANRE no. 52/2017 for the amendment of the Order of the President of ANRE no. 119/2013 regarding the approval of the contribution for high-efficiency cogeneration and certain provisions regarding its billing method
Order of the President of ANRE no. 50/2017 regarding the amendment of annex no. 1 to the Order of the President of ANRE no. 176/2015 for the approval of regulated electricity tariffs applied by last resort suppliers to household customers who have not exercised their eligibility right, as well as the conditions for applying regulated tariffs and competitive market component tariffs
Order of the President of ANRE no. 48/2017 regarding the approval of the average tariff for the transport service, the components of the transport tariff for the introduction of electricity into the network (TG) and the extraction of electricity from the network (TL), the tariff for the system service and the regulated price for reactive electricity, practiced by the National Electricity Transport Company “Transelectrica” S.A.
Order of the President of ANRE no. 12/2017 for the approval of the Regulation on the takeover by the suppliers of last resort of the consumption points of final customers who do not have electricity supply from any other source and for the amendment of some regulations in the electricity sector
Order of the President of ANRE no. 8/2017 regarding the approval of the trading limit values of green certificates and the equivalent value of an unpurchased green certificate
Order of the President of ANRE no. 6/2017 regarding the Performance Standard for the electricity supply activity
Order of the President of ANRE no. 119/2016 regarding the establishment of the estimated quota for the purchase of green certificates
Order of the President of ANRE no. 113/2016 regarding the approval of specific tariffs for the distribution service and the price for reactive electricity, for the Electricity Distribution Branch “Electrica Distribuție Transilvania Nord” – S.A., published in the Official Gazette no. 1016/19.12.2016
Order of the President of ANRE no. 112/2016 regarding the approval of specific tariffs for the distribution service and the price for reactive electricity, for the Electricity Distribution Branch “Electrica Distribuție Muntenia Nord” – S.A., published in the Official Gazette no. 1016/19.12.2016
Order of the President of ANRE no. 111/2016 regarding the approval of specific tariffs for the distribution service and the price for reactive electricity, for the Company “E.ON Distribuție România” – S.A., published in the Official Gazette no. 1016/19.12.2016
Order of the President of ANRE no. 110/2016 regarding the approval of specific tariffs for the distribution service and the price for reactive electricity, for the Company CEZ Distribuție – S.A., published in the Official Gazette no. 1016/19.12.2016
Order of the President of ANRE no. 107/2016 regarding the approval of specific tariffs for the distribution service and the price for reactive electricity, for the Company E-Distribuție Muntenia – S.A., published in the Official Gazette no. 1016/19.12.2016
Order of the President of ANRE no. 106/2016 for the approval of the regulated tariff practiced by the electricity market operator
Order of the President of ANRE no. 76/2016 for the amendment and completion of the Methodology regarding the establishment of payment obligations for reactive electricity and the regulated price for reactive electricity, approved by the Order of the President of ANRE no. 33/2014
Order of the President of ANRE no. 61/2016 for the approval of the Electricity Labeling Regulation, published in the Official Gazette no. 836/21.10.2016
Order of the President of ANRE no. 41/2016 for the approval of the Methodology for establishing the annual mandatory quotas of electricity produced from renewable energy sources benefiting from the promotion system through green certificates and the acquisition quotas of green certificates, published in the Official Gazette no. 734/22.09.2016
Order of the President of ANRE no. 37/2016 regarding the amendment of the annex to the Order of the President of ANRE no. 167/2015 for the approval of the regulated tariff practiced by the electricity market operator
Opinion no. 27/2016 regarding the values of the Competitive Market Component (CPC) tariff for Enel Energie Muntenia
Order of the President of ANRE no. 24/2016 for the amendment of the Order of the President of ANRE no. 119/2013 regarding the approval of the contribution for high-efficiency cogeneration and some provisions regarding its billing method
Order of the President of ANRE no. 17/2016 regarding the amendment of the Regulation for the organization and operation of the green certificate market, approved by the Order of the President of ANRE no. 60/2015
Order of the President of ANRE no. 11/2016 regarding the approval of the Performance Standard for the electricity distribution service
Order of the President of ANRE no. 10/2016 for the amendment of the Methodology for establishing monetary compensations between users connected in different stages, through a common installation, to public interest electricity networks, approved by the Order of the President of ANRE no. 180/2015
Order of the President of ANRE no. 183/2015 regarding the establishment of the estimated mandatory quota for the purchase of green certificates, for the year 2016
Order of the President of ANRE no. 180/2015 regarding the approval of the Methodology for establishing monetary compensations between users connected in different stages, through a common installation, to public interest electricity networks, amended by the Order of the President of ANRE no. 10/2016
Order of the President of ANRE no. 177/2015 for the approval of the Procedure regarding the granting of compensations to household customers for household appliances damaged as a result of accidental overvoltages caused by the fault of the network operator, published in the Official Gazette no. 971/29.12.2015
Order of the President of ANRE no. 167/2015 for the approval of the regulated tariff practiced by the electricity market operator
Order of the President of ANRE no. 166/2015 regarding the amendment and completion of the Regulation on the organization and operation of the green certificate market, approved by Order of the President of ANRE no. 60/2015
Order of the President of ANRE no. 121/2015 for the approval of the Procedure regarding the determination of electricity consumption in case of erroneous registration and in a flat-rate system and for the amendment of art. 80 of the Regulation on supply to final customers, approved by Order of the President of ANRE no. 64/2014
Order of the President of ANRE no. 118/2015 regarding the approval of the Performance Standard for the electricity supply activity
Order of the President of ANRE no. 103/2015 for the approval of the Electricity Measurement Code
Order of the President of ANRE no. 96/2015 for the approval of the Regulation regarding the information activity of final customers of electricity and natural gas
Order of the President of ANRE no. 92/2015 for the approval of the Methodology for establishing the tariffs applied by last resort suppliers to final customers, published in the Official Gazette no. 452/24.06.2015
Order of the President of ANRE no. 90/2015 regarding the approval of the standard contracts for the electricity distribution service
Order of the President of ANRE no. 88/2015 for the approval of the standard contracts for the supply of electricity to household and non-household customers of last resort suppliers, the general conditions for the supply of electricity to final customers of last resort suppliers, the model of the electricity bill and the model of the electricity consumption agreement, used by last resort suppliers
Order of the President of ANRE no. 84/2015 for the approval of the Procedure regarding the regime of financial guarantees constituted by final customers in favor of the last resort supplier
Order of the President of ANRE no. 75/2015 for the approval of the Procedure regarding the correction of measurement data in relation to the delimitation point
Order of the President of ANRE no. 17/2015 for the approval of the Regulation on the takeover by last resort suppliers of the consumption points of final customers who do not have electricity supply from any other source
Order of the President of ANRE no. 16/2015 for the approval of the Framework Procedure regarding the obligation of electricity and natural gas suppliers to resolve final customer complaints
Order of the President of ANRE no. 11/2015 for the approval of the standard connection contract to public interest electricity networks
Order of the President of ANRE no. 105/2014 for the approval of the Procedure regarding the change of electricity supplier by the final customer and for the amendment of the annex to the Order of the President of ANRE no. 35/2010 regarding the establishment of rules related to the electricity balancing market, published in the Official Gazette no. 781/27.10.2014
Order of the President of ANRE no. 64/2014 for the approval of the Regulation on the supply of electricity to final customers, in force from 31.10.2014
Order of the President of ANRE no. 63/2014, for the amendment and completion of the Regulation regarding the connection of users to public interest electricity networks, approved by Order of the President of ANRE no. 59/2013, published in the Official Gazette no. 537/18.07.2014
Order of the President of ANRE no. 35/2014 for the designation of last resort suppliers, published in the Official Gazette no. 442/17.06.2014
Order of the President of ANRE no. 33/2014 for the approval of the Methodology regarding the establishment of payment obligations for reactive electricity and the regulated price for reactive electricity
Order of the President of ANRE no. 9/2014 for the approval of the procedure regarding the forecast and billing of consumption deviations for consumption points with approved power greater than or equal to 1 MVA and the repeal of paragraphs (13) and (14) of art. 26 of the Methodology for establishing prices and tariffs for final customers who do not exercise the right of eligibility, by Order no. 82/2013, published in the Official Gazette no. 119/18.02.2014
Order of the President of ANRE no. 5/2014 for the approval of the standard content of connection certificates, published in the Official Gazette no. 72/29.01.2014
Order of the President of ANRE no. 117/2013 – regarding the approval of the Methodology for determining and monitoring the contribution for high-efficiency cogeneration, published in the Official Gazette no. 826/23.12.2013
Order of the President of ANRE no. 116/2013 for the approval of the Regulation regarding the establishment of the method of collecting the contribution for high-efficiency cogeneration and the payment of the bonus for electricity produced in high-efficiency cogeneration, published in the Official Gazette no. 825/23.12.2013
Order of the President of ANRE no. 61/2013 for the approval of the Regulation regarding the organization and operation of the commission for resolving disputes on the wholesale and retail market arising between participants in the electricity and natural gas market, published in the Official Gazette no. 546/29.08.2013
Order of the President of ANRE no. 59/2013 for the approval of the Regulation regarding the connection of users to public interest electricity networks, published in the Official Gazette no. 517bis/19.08.2013
Order of the ANRE President no. 35/2013 for the approval of procedures regarding the resolution/mediation of disputes arising from the conclusion of contracts in the energy field, published in the Official Gazette no. 358/17.06.2013
Order of the ANRE President no. 21/2013 regarding the approval of the Methodology for establishing the tariff for the electricity distribution service by operators other than concessionary distribution operators
Order of the ANRE President no. 22/2010 for the amendment of the Methodology for monitoring the retail electricity market, approved by ANRE Order no. 60/2008, published in the Official Gazette no. 534/30.07.2010
Order of the ANRE President no. 60/2008 regarding the approval of the Methodology for monitoring the retail electricity market, published in the Official Gazette no. 551/22.07.2008
Order of the ANRE President no. 128/2008 – Technical Code of Distribution Electrical Networks Revision I, published in the Official Gazette no. 43/26.01.2008
Order of the ANRE President no. 38/2005 – Procedure regarding the conditions and manner of granting the social tariff to household electricity consumers
Order of the ANRE President no. 25/2004 – Commercial Code of the Wholesale Electricity Market, published in the Official Gazette no. 989/27.10.2004